The Age of The Customer®
Advice, information and training in the field of economics, business operations and business management.
THE AGE OF THE CUSTOMER® is a fundamental belief system originating with Jim Blasingame.
THE AGE OF THE CUSTOMER® is a line of products and services offered by Jim including a series of books, written articles and publications, and educational materials; advisory services; and consulting/training all in the field of Economics, Business Operations and Business Management.
THE AGE OF THE CUSTOMER® Menu
Please browse the following selection of THE AGE OF THE CUSTOMER® educational audio products to learn more about Jim’s motivational beliefs, products, and services concerning small business economics and operations; including Jim's exclusive series of THE AGE OF THE CUSTOMER® shows.
Ruth King joins Jim Blasingame to talk about how being busy can cause you to take your eye of of the fundamentals and do stupid things.
Ruth King joins Jim Blasingame to reveal the power that you can generate by using your customer lists as a profit generator.
Pam Danziger joins Jim Blasingame to reveal how sometimes new thinking by you, or your competitors, create disruption.
Pam Danziger joins Jim Blasingame to talk about the new disruption that is occurring for businesses when their customers, not competitors, are empowered.
Rob Grede joins Jim Blasingame to reveal that you MUST determine from a customer complaint whether this is a one-off issue, or a systemic problem within your organization.
Rob Grede joins Jim Blasingame to reveal three things you have to to if you want to turn customers who have a complaint into brand loyal customers, which Rob calls the "3 Rs".
Rob Grede joins Jim Blasingame to reveal extensive, multi-industry research that shows for every complaining customer, there are 24 who have a problem don't complain, and what that means to your small business.
Is trust possible in the age of the Internet? Arky Ciancutti joins Jim Blasingame to talk about how trust is a relevance factor that helps you win at the moment of relevance, in the Age of the Customer.
Trust is a best practice. Arky Ciancutti joins Jim Blasingame to discuss the fact that trust is more than just the right thing to do, in business it's a best practice.
The first time someone said let's do business, trust was there. Arky Ciancutti joins Jim Blasingame to talk about the presence of trust at the origins of the first business transaction and is even more important today.
