Once, small business growth meant expanding across town. But new technologies and demographic shifts have made expanding outside America’s four walls increasingly compelling. » More

In The Age of the Customer, where value is now presumed, the prime differentiator is no longer competitiveness, but rather relevance. Today the question every business must focus on when they go to... » More

Investors and job creators of all shapes and sizes are all dressed up, looking for a place to go. We’re thinking economic expansion, but unfortunately, what happens next is not up to us. » More

The Barbell Effect occurs when entrenched, legacy practices are disrupted by forces like new technology, innovations, and shifts in demographic behavior, like when people stop going to malls. » More

When customers are empowered, businesses are disrupted and barbells are likely. » More

Networking is the professional version of the gregariousness of humans – we just like doing it. Done right, networking is a commitment to what’s best for the person on the other side of the handsha... » More

Quality service can create a hit to cash flow so quickly it’ll take your breath away: “OMG! Get out there and fix this!” Lots of drama. A quality process is commitment to profitability, requiring d... » More

With 9 of the top 10 small business concerns associated with the government, members of all three parties -- Democrats, Republicans and Trumpicans -- now know where to start to help small businesses. » More

Small businesses will receive four letters from their corporate customers – two that have been sent and two that will be. Set yourself up for success by taking action now. » More

Jim makes his predictions for 2017. Pay attention -- he's been making annual predictions for 16 years and his overall record is 73%! » More