Lior Arussy 
President of Strativity Group and author of Customer Experience Strategy: The Complete Guide From Innovation to Execution
Category: Customer Care, Management Fundamentals
Web Sites:
www.cestrategythebook.com
www.cestrategythebook.com
Interviews with Lior Arussy»See all
Lior Arussy joins Jim Blasingame to reveal the connection between great customer service and attracting customers before you have the ability to serve them.
Lior Arussy joins Jim Blasingame to connect the dots between delivering the best customer service possible to those customers who are most likely to help you to be profitable and successful.
Why is the customer experience so important? Lior Arussy joins Jim Blasingame to talk about why the experience matters more than products or pricing to the customers a small business wants to keep.
Books by Lior Arussy
Why is exceptionalism so important now? Thee answer is quite simple. You have no other choice. Meeting expectations is no longer sufficient. Doing your job is not a reason to keep you as an employee. Customers expect exceptional experiences. Managers demand exceptional performance. And ultimately, your commitment to excellence requires it. This is a manifesto of how to rise up to the exceptional performance within organizations and us as individuals. It is a wake-up call to stop accepting mediocrity and average performance. And yes, these pages will be a mirror that may reveal an inconvenient truth. While respecting your achievements to date, staying relevant requires you to constantly examine the simple question: Are You Exceptional?
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