Louie Gravance 
Customer Service Expert, Louie Gravance, author of Service is a Superpower: Lessons Learned in a Magic Kingdom, spent 25 years working at The Walt Disney Company, ultimately designing their customer service and training programs for Disney World Resort.
Gravance has won both the Disney Partners in Excellence Award and the Spirit of Disney Award. Currently, he provides unique training programs through his company, Louie Gravance Creative Content. Louie has designed service programs for major companies including Ban of America, BMW of Canada, ING Financial and more.
Gravance was also a child actor, appearing in over 35 national commercials, plays, sitcoms and movies.
Gravance has won both the Disney Partners in Excellence Award and the Spirit of Disney Award. Currently, he provides unique training programs through his company, Louie Gravance Creative Content. Louie has designed service programs for major companies including Ban of America, BMW of Canada, ING Financial and more.
Gravance was also a child actor, appearing in over 35 national commercials, plays, sitcoms and movies.
Category: Customer Care, Training, e-Learning
Web Sites:
www.gravance.com
www.gravance.com
Interviews with Louie Gravance»See all
Louie Gravance joins Jim Blasingame to reveal the four key factors customers are looking for that we can learn from the Disney organization, including safety, courtesy and yes, even showmanship.
Louie Gravance joins Jim Blasingame to discuss the power of service as the key to your sustained success, and why you have to instill that in employees, especially the younger ones.
Books by Louie Gravance
In this book, Louie Gravance uses his signature combination of humor and personal experience to narrate his journey through the realm of customer service. Part memoir, part self-help manual for businesses big and small, Gravance interweaves his tales of life at Disney theme parks with practical guidance gleaned during the course of a thirty-year career in the service and entertainment industries.
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