Louie Gravance

Louie Gravance

Customer Service Expert, Louie Gravance, author of Service is a Superpower: Lessons Learned in a Magic Kingdom, spent 25 years working at The Walt Disney Company, ultimately designing their customer service and training programs for Disney World Resort.

Gravance has won both the Disney Partners in Excellence Award and the Spirit of Disney Award. Currently, he provides unique training programs through his company, Louie Gravance Creative Content. Louie has designed service programs for major companies including Ban of America, BMW of Canada, ING Financial and more.

Gravance was also a child actor, appearing in over 35 national commercials, plays, sitcoms and movies.
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Interviews with Louie Gravance»See allInterviews RSS Feed

Louie Gravance joins Jim Blasingame to reveal the four key factors customers are looking for that we can learn from the Disney organization, including safety, courtesy and yes, even showmanship.
Louie Gravance joins Jim Blasingame to discuss the power of service as the key to your sustained success, and why you have to instill that in employees, especially the younger ones.