Micah Solomon 
Co-author of Exceptional Service, Exceptional Profit
Category: Customer Care
Interviews with Micah Solomon»See all
Are CDs and DVDs a thing of the past? Micah Solomon joins Jim Blasingame to report on physical digital media, such as CDs and DVDs, and why they continue to be content delivery alternatives.
How do you build customer loyalty you can count on? Micah Solomon talks to Jim Blasingame about how to build customer loyalty in an age when customers are in control.
What's the difference between good customer service and the customer service experience? Micah Solomon joins Jim Blasingame to talk about why serving customers in a way that makes them loyal is different in the 21st century.
Books by Micah Solomon
In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
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