The customer service experience
What's the difference between good customer service and the customer service experience? Micah Solomon joins Jim Blasingame to talk about why serving customers in a way that makes them loyal is different in the 21st century.
Category:
Customer Care, Management Fundamentals
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Are CDs and DVDs a thing of the past? Micah Solomon joins Jim Blasingame to report on physical digital media, such as CDs and DVDs, and why they continue to be content delivery alternatives.
How do you build customer loyalty you can count on? Micah Solomon talks to Jim Blasingame about how to build customer loyalty in an age when customers are in control.
