Deb Calvert joins Jim Blasingame to remind you that part of the expectation of customers is to have an experience that’s different, and we have to train our teams to deliver that in every interaction.

Deb Calvert joins Jim Blasingame to remind you that after 2020, you can’t presume to know what your customers expect from you in 2021 – you have to ask them.

Deb Calvert joins Jim Blasingame to reveal what confirmation bias is, why we all suffer from it, and how to set ourselves up to minimize its negative impact on our success.

Deb Calvert joins Jim Blasingame to reveal the power of being self-aware regarding our tendency to demonstrate confirmation bias as a derailer of our success in all parts of our lives.

Deb Calvert joins Jim Blasingame to reveal that none of us can afford to avoid people we don’t like or agree with in our quest to find success in the marketplace.

Deb Calvert joins Jim Blasingame to celebrate the profession of sales, while at the same time lamenting the lack of professional sales training today.

Deb Calvert joins Jim Blasingame to reveal the power of having customer conversations that lead to engagement, that lead to long-term relationships, that lead to long-term sales performance.

Deb Calvert joins Jim Blasingame to discuss how to earn the admiration of customers so they become your biggest promoters, which also causes them to cut you some slack if – when – you make a mistake.

Deb Calvert joins Jim Blasingame to define employee engagement, and explain why it’s desirable on many levels, from the humans to the success of the business.

Deb Calvert joins Jim Blasingame to reveal the many advantages of managing your people with the goal of establishing engagement, especially with your key people, and especially at a time when employee poaching is so prevalent.