Make sure customers are the heroes of your stories. Don Cooper joins Jim Blasingame to reveal some of the rules of telling customers stories, including how to make them the hero in your story while you're the narrator.
Shouldn't every week be National Customer Service Week?Don Cooper joins Jim Blasingame to celebrate National Customer Service Week, and explain why every week isn't customer service week.
Why is there gold to be found for small business in excellent customer service? Don Cooper joins Jim Blasingame to reveal why small businesses have an opportunity to find gold by just focusing on delivering excellent customer service.
Just because customer service excellence is hard to find doesn't mean your customers don't want it. Don Cooper joins Jim Blasingame to explain how you can turn excellent customer service into gold by just making a human connection.
What is the most desirable trait for a salesperson? Don Cooper joins Jim Blasingame to talk about the value of a positive attitude when hiring salespeople, even more than experience.
Is your salesforce adapting to 21st century prospect and customer expectations? Don Cooper joins Jim Blasingame to talk about some of the ways for your salesforce to stay positive and adaptable in order stay relevant to customers.
If your sales force isn't motivated, the problem is probably internal. Don Cooper joins Jim Blasingame to talk about some of the reasons why one salesperson, or an entire sales force, might be under-performing and how to fix it.
Are you looking for networking opportunities in the wrong places? Don Cooper joins Jim Blasingame to reveal networking best practices, including where to network and what kind of a mix of networking venues.
What is the ROI of your networking activity? Don Cooper joins Jim Blasingame to reveal how to convert networking activity into sales.
Why should you be a professional negotiator? Don Cooper joins Jim Blasingame to discuss the importance of negotiating in this economy and to compare sales and negotiating skills, especially when there's more pressure on price.
