Ed Harrington joins Jim Blasingame to reveal how the feedback we receive from employees and customers is most often not truthful, and how to identify this unfortunate result.

Ed Harrington joins Jim Blasingame to reveal how the feedback we receive from employees and customers is most often not truthful, and how to identify this unfortunate result.

Ed Harrington joins Jim Blasingame to reveal some of the ways to challenge employees and customers when you think they may not be giving you truthful feedback.

Ed Harrington joins Jim Blasingame to reveal his experience conducting brainstorming with clients and why wanting only good ideas isn’t the way to approach this practice.

Ed Harrington joins Jim Blasingame to reveal why you should brainstorm with customers too, especially around what they’re going to need tomorrow, and what their customers need.

Ed Harrington joins Jim Blasingame to reveal his experience conducting brainstorming with clients and why wanting only good ideas isn’t the way to approach this practice.

Ed Harrington joins Jim Blasingame to reveal why you should brainstorm with customers too, especially around what they’re going to need tomorrow, and what their customers need.

Ed Harrington joins Jim Blasingame to reveal the challenges of getting new ideas and changes accepted and working at the last mile of your organization, including the balance between quantity and quality.

Ed Harrington joins Jim Blasingame to discuss bringing customers into your plans for change, as if they were the last mile contributors on your change team.

Ed Harrington joins Jim Blasingame to reveal the challenges of getting new ideas and changes accepted and working at the last mile of your organization, including the balance between quantity and quality.