John joins Jim to talk about the how and why of training our employees to do a better job of serving our customers.
John, one of our Brain Trust's top management experts, joins Jim to give us seven questions small business owners need to answer to start the new year off right.
John joins Jim to talk about something that happens to all small businesses -- eventually: employee fraud. John talk about how to prevent it and how to spot it.
John joins Jim to discuss how to avoid common mistakes that business owners make when things are going well in the business. Specific examples include how to compensate your people.
John joins Jim to discuss the question: Does making a charitable gesture to one employee create a precedent for future behavior, and could it even lead to litigation?
Jim and John talk about the Christmas holidays and how to be reasonable about bonuses for your employees.
John joins Jim to discuss employee theft: what to do if it happens and how to hopefully prevent it.
Jim and John talk about how to develop a framework for hiring new employees and what to do when you lose an employee.
John joins Jim to give some tips on how to train new employees so they are efficient and organized in their new job.
Jim and John talk about growing your personal services business and being a global company.
