John Patterson joins Jim Blasingame to reveal some of the practices necessary to get customers into the zone of loyalty, so they aren’t as susceptible to competitors.

John Patterson joins Jim Blasingame to reveal some tips and best practices to stay connected to customers so you’re never very far from top of mind.

John Patterson joins Jim Blasingame to compare how to create analog culture for employees and customers that can be delivered in a digital world.

John Patterson joins Jim Blasingame to talk about how having an HR strategy can help you create a successful corporate culture for employees and customers.

John Patterson joins Jim Blasingame to reveal the five things you can do to take your great service practices to the next level so you have customers you can’t run off.

John Patterson joins Jim Blasingame to make the connection between your two most important customer groups: employees and the ones who pay you money.

John Patterson joins Jim Blasingame to reveal how the wired customer behaves and offer suggestions on how to make sure your business stays relevant to them.

John Patterson joins Jim Blasingame to talk about what you have to do to prepare your employees to connect with and serve the wired customer.

John Patterson joins Jim Blasingame to talk about the value of customers who take the time to let you know when they’re not happy, whether they’re high-maintenance or pointing out a problem you need to fix.

John Patterson joins Jim Blasingame to point out that when a customer complains you have two jobs: fix the problem and save the relationship.