How do you combine customer care practices with social media technology? Chip Bell and John Patterson join Jim Blasingame to discuss how to put these two activities together so that they are effective and seamless.

Will customer care look different in the future? John Patterson and Chip Bell think it will, as they speak with Jim Blasingame about the how much loving up our customers will change as we move into the next era of the marketplace, including e-customer service.

What do you have to do to get customers to not only do business with you, but to never leave? Chip Bell and John Patterson join Jim Blasingame to talk about how to literally take your customers' breath away with the experience you give them.

Selling in a recession is more about what customers need than what you have to sell? John Patterson and Chip Bell talk with Jim Blasingame about how to have the courage to focus more on finding out what customers need than on what you need to sell today.

Value-added service is now expected. The next level is imaginative service, which is going to be the key to success for small business. John Patterson and Chip Bell join Jim Blasingame to explain how to perform imaginative services and grow loyal customers.

Are you selling to your prospects and customers, or are you connecting with them? John Patterson talks with Jim Blasingame about the importance of going beyond service and actually create connections with your customers.

Celebrating Customer Service Week, Chip and John join Jim to talk about how to create an organization that produces customer loyalty.