John Patterson joins Jim Blasingame to talk about the value of customers who take the time to let you know when they’re not happy, whether they’re high-maintenance or pointing out a problem you need to fix.

John Patterson joins Jim Blasingame to point out that when a customer complains you have two jobs: fix the problem and save the relationship.

John Patterson joins Jim Blasingame to discuss the power of relationships and the impact it has on customer experience.

John Patterson joins Jim Blasingame to reveal the true value of social media for a small business, as well as that of mobile computing as a new customer expectation.

John Patterson joins Jim Blasingame to explain why today our customers are wired and dangerous, how this is impacting our relationship with them and what to do about it..

John Patterson joins Jim Blasingame to offer tips on what small businesses should do to cultivate and nurture relationships with customers who have new expectations and corresponding new power.

John Patterson joins Jim Blasingame to explain why today our customers are wired and dangerous, how this is impacting our relationship with them and what to do about it..

John Patterson joins Jim Blasingame to offer tips on what small businesses should do to cultivate and nurture relationships with customers who have new expectations and corresponding new power.

More and more, customers are posting their experiences, good and bad, online. Chip Bell and John Patterson join Jim Blasingame to discuss why customers are using user generated content to make their buying decisions and the impact of these customer reviews on your business.

Customers can choose not to do business with you before you even know they exist. Chip Bell and John Patterson join Jim Blasingame with tips on how to ensure customers can find you online and how to create a positive, interactive online experience.