Katherine Crowley joins Jim Blasingame to reveal the power of showing gratitude to customers and why doing so will make you stand out from the competition.

Katherine Crowley joins Jim Blasingame to reveal that while the Gen Y folks are probably the best humans we’ve ever raised, they still have to be trained to say “Thank you” to customers.

Katherine Crowley joins Jim Blasingame to reveal four of the most likely factors to notice that could indicate whether it’s time to leave a job.

Katherine Crowley joins Jim Blasingame to reveal four indicators that would make you determine that it’s time to fire an employee, including lack of improvement and high organizational frustration, plus others.

Katherine Crowley joins Jim Blasingame to discuss how every business has office politics and the importance of being aware of any issues to avoid high employee turnover.

Katherine Crowley joins Jim Blasingame to reveal that while every organization has some level of office politics, the question is whether you can navigate and live with the kind where you work.

Katherine Crowley joins Jim Blasingame to reveal that talking with Millennials about mistakes they made is different from other generations, because members of Gen Y, in general, aren’t used to being criticized.

Katherine Crowley joins Jim Blasingame to discuss how to create a working environment where employees believe you’ll say, “What did we learn?” when they make a mistake, instead of firing them.

Katherine Crowley joins Jim Blasingame to reveal several indicators that will tell you it’s time to take some time off, including your attitude and how you treat others.

Katherine Crowley joins Jim Blasingame to explain why even though it’s not easy for many small business owners to get away for a vacation, it is very important to at least change scenery, like an industry convention.