Leslie Kossoff joins Jim Blasingame to reveal some of the ways to determine what the quality expectations of your business customers and prospects are and how to get your business on that track.

Leslie Kossoff joins Jim Blasingame to report that when the dust settles, the U.S. will not be hurt as badly as other economies.

Leslie Kossoff joins Jim Blasingame to reveal how the sales organization can contribute to the quality process improvement of your business.

Leslie Kossoff joins Jim Blasingame to reveal how the quality process has to listen to the sales organization in order to adjust to relevance factors expected by customers.

Leslie Kossoff joins Jim Blasingame to reveal how last mile efficiency opportunities will be more likely found with help from the sales organization.

Women admit that they would rather work for a man. Leslie Kossoff joins Jim Blasingame to reveal recent reports that there is a problem in the corporate sisterhood because women aren't mentoring other women.

Facebook's COO wants to change how women treat each other. Leslie Kossoff joins Jim Blasingame to report on how Facebook's Sheryl Sandberg is trying to teach women how to become mentors for other women.

Finally, the truth about who built the glass ceiling. Leslie Kossoff joins Jim Blasingame to reveal that women are just as guilty of perpetuating the glass ceiling as men and how this truth is changing the search for solutions.

Steve Jobs legacy of devotion to customers continues to instruct. Leslie Kossoff joins Jim Blasingame to extol the lessons small businesses can learn from the late Steve Jobs about being completely devoted to your customers..

Let innovations focused on customers drive your business model. Leslie Kossoff joins Jim Blasingame to reveal how Steve Jobs' double devotion to innovation and customer experience continues to instruct small business success strategies.