It's all about the customer, not your small business. Leslie Kossoff joins Jim Blasingame to reveal why every business owner has to ask what we do now and how well does that align with what customers want now.

What will product development be like in The Age of the Customer™? Leslie Kossoff joins Jim Blasingame to talk about how to determine if your product is aligned with what customers want today and in the future.

Why is quality process better than quality service for your small business? Leslie Kossoff joins Jim Blasingame to discuss how quality service is operational and reactive while quality process is strategic and proactive.

Leslie Kossoff joins Jim Blasingame to discuss why your small business can operate more efficiently, and be more successful, with strategic planning rather than strictly operational planning, plus the steps to strategic planning.

How do you begin the quality process in your small business? Leslie Kossoff and Jim Blasingame offer steps on addressing problems through brainstorming, both individually and with your team, to make operations better in the future, plus when to include your customers in the process.

How does a small business use the quality process to build a values-based reputation? Leslie Kossoff joins Jim Blasingame with suggestions on how the quality process can help you maintain a great reputation with customers through the values you project as you do business.

How are economic conditions in France? Leslie Kossoff joins Jim Blasingame from Paris with a quick report on how the economy is going in France and the reaction to recent attempts to adjust social benefits programs.

How does a small business blend its strategy and operations activity? Leslie Kossoff joins Jim Blasingame to differentiate your strategic goals with your operating plan and then put them together in an execution plan.

Is the European Union going to get its act together? Leslie Kossoff joins Jim Blasingame from Paris to talk about the economic recovery there, what the EU is doing to strengthen its monetary standards, and how to do business with European companies.

Quality process = loyal customers and more profit. Quality expert, Leslie Kossoff, joins Jim Blasingame to reveal how having a quality process, rather than quality service, leads to more loyal customers and more profits.