Rob Grede joins Jim Blasingame to reveal the three things your brand can stand for, as long as it’s not all three.

Rob Grede joins Jim Blasingame to talk about the power of saying thank you, why too many small businesses don’t take advantage of this, and how to fix it.

Rob Grede joins Jim Blasingame to recommend three marketing steps to take without spending more money, including business cards for all, and branding on forms and uniforms.

Rob Grede joins Jim Blasingame to reveal extensive, multi-industry research that shows for every complaining customer, there are 24 who have a problem don't complain, and what that means to your small business.

Rob Grede joins Jim Blasingame to reveal three things you have to to if you want to turn customers who have a complaint into brand loyal customers, which Rob calls the "3 Rs".

Rob Grede joins Jim Blasingame to reveal that you MUST determine from a customer complaint whether this is a one-off issue, or a systemic problem within your organization.

Rob Grede joins Jim Blasingame to discuss ways to determine if digital or print is the best format for your newsletter.

Rob Grede joins Jim Blasingame to reveal ways your business is being discussed online and how to join those conversations, whether good or bad.

Rob Grede joins Jim Blasingame to reveal research on how many unhappy customers actually complain and why you should understand these numbers.

Rob Grede joins Jim Blasingame to talk about the parameters that dictate whether your customer publication should be delivered in print or digitally, or maybe both.