Rob Grede joins Jim Blasingame to reveal extensive, multi-industry research that shows for every complaining customer, there are 24 who have a problem don't complain, and what that means to your small business.
Rob Grede joins Jim Blasingame to reveal three things you have to to if you want to turn customers who have a complaint into brand loyal customers, which Rob calls the "3 Rs".
Rob Grede joins Jim Blasingame to reveal that you MUST determine from a customer complaint whether this is a one-off issue, or a systemic problem within your organization.
Rob Grede joins Jim Blasingame to discuss balancing several different ways to deliver for customers, including helping them move the performance needle and saving them time.
Rob Grede joins Jim Blasingame to talk about the power of helping your customers help their customers as a way of moving their performance needle.
Rob Grede joins Jim Blasingame to discuss balancing several different ways to deliver for customers, including helping them move the performance needle and saving them time.
Rob Grede joins Jim Blasingame to talk about the power of helping your customers help their customers as a way of moving their performance needle.
Rob Grede joins Jim Blasingame to reveal why too many of us look in the wrong places for happiness.
Rob Grede joins Jim Blasingame to reveal that your career, geography and who you share life with has a great deal to do with how happy you are.
Rob Grede joins Jim Blasingame to reveal the key components of a successful marketing strategy, and none of them are what you sell.
