Steve Martin joins Jim Blasingame to reveal that any plan to weather the next, inevitable economic downturn must include a full knowledge of your gross margin amount and percentage for each customer.

Steve Martin joins Jim Blasingame to reveal that your effort to withstand a financial downturn will depend upon your knowledge of all fixed costs so you know when and where to make adjustments.

Steve Martin joins Jim Blasingame to reveal the reasons why a customer complaining is one of the best ways to improve your profitability, if your ego can handle the information.

Steve Martin joins Jim Blasingame to reveal the reasons why the key to turning customer complaints into profits is to be able to listen for institutional and systemic reasons for the problem that you haven’t seen before.

Steve Martin joins Jim Blasingame to reveal how a customer with a complaint is actually helping you make more money.

Steve Martin joins Jim Blasingame to remind you that even when the economy is going well, we still need to focus on the operating fundamentals that deliver profit.

Steve Martin joins Jim Blasingame to reveal how to serve your customers so well that they’re not only afraid to do without, but that motivation causes them to pay you more.

Steve Martin joins Jim Blasingame to report on how the volunteers at SCORE work with small businesses to help them increase their profitability.

Steve Martin joins Jim Blasingame to remind you that even when the economy is going well, we still need to focus on the operating fundamentals that deliver profit.

Steve Martin joins Jim Blasingame to reveal how to serve your customers so well that they’re not only afraid to do without, but that motivation causes them to pay you more.