Bill and Jim talk about how the American's for Disabilities Act impacts small businesses, and Bill relates a real life example of how a small business handled an ADA issue successfully.

Bill and Jim discuss the importance of having an emergency response plan for your business for all situations. Bill explains that at least two Federal organizations require such a plan of any business with employees.

Bill and Jim discuss the importance of taking a little extra time in the hiring process to use some of the employee assessment tools that are available to make sure you hire the right person for the job opening.

Bill and Jim talk about the importance of documentation when managing and disciplining employees. Good documentation when discipline is necessary is the best deterent for an employee lawsuit.

Bill and Jim talk about tips for making sure you properly handle and dispose of customre credit reporting information.

Bill and Jim discuss the importance of doing background checks on employees, including some ways to do it, and a company Bill recommends to help.

Bill and Jim talk about how to make sure your employees aren't victims of phishing, the practice of stealing private information for the purpose of identity theft.

Bill joins Jim to discuss why small businesses should establish security, best practices, and behavior policies that employees can use when creating, managing and transmitting company information, as well as their activity over the World Wide Web.

On the anniversary of Bill’s 7th year as a member of the BT, Bill and Jim talk about the importance of updating your employee handbook with emphasis on establishing policies for the use of internet and email for personal business as well as the use of personal cell phones on job.

Bill shares with Jim some strategies small business owners can use to be more effective and professional.