Bill and Jim talk about how to do a better job developing good customer relations. Bill talks about how voice mail, faxes, and other impersonal tools can make your organization more productive, it can also manifest in poor customer care. The guys also talk about how to manage your organization so you can provide good service.

Bill and Jim begin their discussion talking about violence in our society in general. They move on to focus on the tension that seems to be more prevalent in the workplace today, and methods and policies you can employ to make sure your employees are safe, and prevent unfortunate occurrences in your business.

Jim and Bill talk about cyber-slacking, the problems and solutions of employees on-line at work.

Jim and Bill talk about how to develop an entrepreneurial spirit in your organization.

Jim and Bill talk about how to positively motivate employees.

Jim and Bill talk about how to conduct performance appraisals, and why they are important.

Bill continues the two part series with Jim about the importance of conducting a self-audit of your employment policies, including several self-audit steps.

After a short discussion of current events, Bill talks with Jim about how to conduct a self-audit of your personnel policies, how it can prevent personnel management problems, and how an audit will help you deal with various governmental agencies.

Bill is a regular guest on the show talking about human resources trends and fundamentals that face small business everyday. This visit includes a discussion about how expensive and disruptive employees who are late to work is to your company, and how to deal with this problem, including something Bill calls "No fault attendance control policy".

Bill talks with Jim about why it's important to have a privacy policy which describes what employees can expect from their employer, including some excellent examples.