Chester Elton gives advice for graduating class of 2013.
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Taking customer service the next level
Serve customer on a new level by taking care of their most important people. Chester Elton joins Jim Blasingame to tell a story about how one company connected with him by taking care of his family, without being asked.
Category:
Customer Care, The Age of the Customer®
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Chester Elton joins Jim Blasingame to reveal how managing the 21st-century team required more effort and foresight than before.
Chester Elton joins Jim Blasingame to reveal who what the new team looks like and what we have to do to keep the individual members motivated, engaged and productive.
Chester Elton joins Jim Blasingame to reveal how assuming the best in people results directly in a higher-performing organization, plus when to offer a compliment for performance.
Chester Elton joins Jim Blasingame to reveal what “soft skills” look like when managing people, and why they’re important to achieve a culture of positivity.
Chester Elton joins Jim Blasingame to recommend making your teams diverse when seeking to innovate so all ideas are considered.
