Do you want to get off to a good start in 2016? Steven Gaffney offers 8 simple things you can do to make this your most meaningful year yet.
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Taking results for granted is a business death wish
Steven Gaffney joins Jim Blasingame to reveal that taking past results from customers for granted, instead of constantly checking your position with them, is the quickest way to go out of business.
Category:
Customer Care, The Age of the Customer®
More interviews with Steven Gaffney »See all
Steven Gaffney joins Jim Blasingame to reveal why risks are involved in claiming the power that you define, including when you create an intentional disruption.
Steven Gaffney joins Jim Blasingame to reveal some of the elements you have to claim to empower yourself, including determining if you’re going to be powerless, conditional or powerful.
Steven Gaffney joins Jim Blasingame to discuss the concept of operating from a position and attitude of power, and how to extend that to your culture that then is assumed by your teams.
Steven Gaffney joins Jim Blasingame to reveal his thoughts on three human responses to challenges, like a pandemic, including the powerless, the conditional and the powerful, and why we may be all three in different circumstances.
Steven Gaffney joins Jim Blasingame to reveal the stages of turning a crisis from managing it to growing from the opportunities, including not requiring perfection and making lots of decisions.
