The Age of The Customer®
Advice, information and training in the field of economics, business operations and business management.
THE AGE OF THE CUSTOMER® is a fundamental belief system originating with Jim Blasingame.
THE AGE OF THE CUSTOMER® is a line of products and services offered by Jim including a series of books, written articles and publications, and educational materials; advisory services; and consulting/training all in the field of Economics, Business Operations and Business Management.
THE AGE OF THE CUSTOMER® Menu
Please browse the following selection of THE AGE OF THE CUSTOMER® educational audio products to learn more about Jim’s motivational beliefs, products, and services concerning small business economics and operations; including Jim's exclusive series of THE AGE OF THE CUSTOMER® shows.
Robert Jolles joins Jim Blasingame to debate the use of a cold call as a prospecting practice and offer other suggestions on how to replace it with a practice that works better today.
Jim Blasingame reveals how prospecting has changed in The Age of the Customer, and identify five steps to take to achieve a higher quality prospecting practice.
John Patterson joins Jim Blasingame to reveal how your customers are on a journey, from when they first learn about you, through shopping, buying and after they leave.
John Patterson joins Jim Blasingame to reveal that your customer’s expectations are changing with the speed of technology and how to stay connected at this pace.
Rick Smith joins Jim Blasingame to talk about how executives should prepare for the next disruption by imagining the various implications it could have for them, especially through the customer chain.
Jim Blasingame reveals how to create the Golden Triplets of customer service so you can sustain outrageous success in your small business.
Jane Pollak joins Jim Blasingame to reveal the concept of crowdsourcing and how people are using it to help them compare options for how they move forward in a project or their business.
Cindi Bigelow joins Jim Blasingame to reveal how her management style is more toward coaching her direct reports, instead of managing them, plus how she balances maintaining the company’s special sauce while executing with 21st century tools.
Steve Martin joins Jim Blasingame to reveal ways to be more proactive when it comes to achieving relevance with your customers’ ever-evolving expectations.
Ivan Misner joins Jim Blasingame to reveal why in the Age of the Customer, with cold calling virtually dead as a prospecting practice, referrals are more important than ever before.
