JoAnna Brandi offers advice on how to refresh your mind and spirit in just a few minutes each day.
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JoAnna Brandi 
JoAnna is the creator of The Practice of Positive Leadership: Use the Science of Happiness to Engage Your Employees and Keep Your Customer Happy E-Course. She is President of JoAnna Brandi & Company, and author of "Winning at Customer Retention", "54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World", and "Building Customer Loyalty".
Category: Customer Care
Interviews with JoAnna Brandi»See all
JoAnna Brandi joins Jim Blasingame to discuss the power of a positive culture in your business, and ways to influence more positivity through your management style, including asking more questions.
JoAnna Brandi joins Jim Blasingame to reveal how to recognize some of the positives from the pandemic, including how it has changed how we look at approaching life and what really matters.
JoAnna Brandi joins Jim Blasingame to discuss whether there is some good that has come from a year of pandemic shutdown, including what you now plan to continue to do even though you wouldn’t have done it before.
Articles by JoAnna Brandi»See all
JoAnna Brandi writes about expanding the concept of Customer Care to include our suppliers and employees.
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JoAnna Brandi shares a few exercises that will help you set yourself up for success.
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Books by JoAnna Brandi
Happiness and Positive Leadership Coach JoAnna Brandi has created a delightful gift book that offers 54 unique ideas that can take your mood from dark to light. Its lighthearted illustrations make it fun to read and use (and for those so inclined, fun to color as well.)
Based on personal experiences and learnings in a lifetime of curiosity - as well as almost 30 years as a consultant in creating happy and profitable business cultures, JoAnna encourages her readers to create their own lists of what works when the world gets them down. While the book was originally written before she became a happiness coach, this updated and revised edition is instilled with intuition and insight that stands the test of time.
Illustrations were meditated and then drawn by award winning artist and branding expert Jo Ann Goldsmith. Almost everyone who has purchased this book in the past has come back for more copies to give away to friends. It's the perfect "brighten a friend's day" gift.
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Ever ask the question: "How many customers do we lose every year?" Chances are you haven’t. Most businesses are so busy trying to get new customers in the front door that they pay far too little attention to the ones that are walking out the back!
Whether you’re challenged by today’s "soft" economy or you’ve been able to hold your own, one thing’s for sure: Customer Loyalty remains the key to your business success. Your customers ARE your bottom line. And if their business goes elsewhere, so will your profits!
This handbook will help you prevent that!
The proven concepts found in these pages will heighten everyone’s awareness of the importance of Customer Loyalty ... and equip them with techniques and strategies for building it.
Click on cover to purchase
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54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World is a delightful illustrated book on how to make simple choices for a more positive life style. It’s 128 pages of easy to follow, fun to read suggestions for shifting your mood from dark to light.
Written by JoAnna Brandi and illustrated by Jo Ann Goldsmith, this book is the perfect solution for someone who is having a rough day, or week, or month. It’s cheery drawings and uplifting messages will surely soothe you. And of all of the pages there is most definitely one that will get you (or that friend of yours) out of a “funk.”
In this time of challenge and change we all need a guide to getting and staying positive. Even if the world is some time negative. This book provides a “toolkit” of tried and true tools for doing that.
Click on cover to order.
Keep your customers coming back – and boost your bottom line – with this easy-to-use collection of customer-retention tips. Taking you beyond everyday marketing clichés, Winning at Customer Retention focuses on the role of relationships in today’s business world – not only with customer, but with employees, suppliers, the environment, and yourself, as well.
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