How important is a good first impression? Beverly says "very" and she talks with Jim about her recent first impression experiences in Asia and NYC.

What is the impact of China on American businesses? Beverly and Jim discuss this issue, including how to communicate your intention or practice of outsourcing to China.

It's Women's History Month and Beverly talks with Jim about the women who are important in our history, as well as what is being done to help the women of the present and future.

When there is a customer complaint, it's best to handle it immediately. Bev talks with Jim about a real-life case she experienced and how not to handle a customer complaint or concern. <br></["br"]>

Bev and Jim talk about the different ways that women and men communicate, and why managers should understand this difference.

Bev reports on her recent trip to Egypt for a women's conference and what she learned there. She and Jim also talk about the value of improving your public speaking skills as a way of conveying your vision to employees.

Bev begins her visit with Jim talking about her upcoming trip to Cairo, Egypt. Next topic is how to create a new attitude for yourself and your business.

Bev and Jim talk about some of the things you need to know when you're calling on 21st century small businesses.

Beverly and Jim talk about her recent trip to Lybia (yes, that Lybia) to work with women business owners there to start and grow their ventures.

Bev and Jim discuss how to get your small business team thinking on a new level of creativity, including making sure the owner is not the only one who comes up with the next great idea.