Beverly Inman-Ebel joins Jim Blasingame to reveal the key elements of leading change, especially the way we communicate the threats, opportunities and plans.

Beverly Inman-Ebel joins Jim Blasingame to say that no change will be successful unless the purpose, plans and execution are communicated successfully to all stakeholders, including customers.

Is your business relevant to your customers? Beverly Inman-Ebel joins Jim Blasingame to talk about some of the powerful messages of relevance she found in Jim's new book, The Age of the Customer.

Your customers expectations are evolving all the time. Beverly Inman-Ebel joins Jim Blasingame to talk about what she learned from Jim's new book, The Age of the Customer, about staying current with customer expectations.

Is your business relevant to your customers? Beverly Inman-Ebel joins Jim Blasingame to talk about some of the powerful messages of relevance she found in Jim's new book, The Age of the Customer.

Your customers expectations are evolving all the time. Beverly Inman-Ebel joins Jim Blasingame to talk about what she learned from Jim's new book, The Age of the Customer, about staying current with customer expectations.

Words matter when making connections. Beverly Inman-Ebel joins Jim Blasingame to offer communication best practices, including the right way to ask questions when you're trying to create a business connection.

Are you capable of being a cameleon? Beverly Inman-Ebel joins Jim Blasingame to talk about how to adjust your communication style to the behavior of your prospect.

Can you make communication style adjustments on the fly? Beverly Inman-Ebel joins Jim Blasingame to talk about why the first thing you have to know about a new prospect is their personality type and how to adjust your behavior to it.

Use these two practices to improve your conversations. Beverly Inman-Ebel joins Jim Blasingame to reveal two thoughts to keep in mind when starting an important conversations: get in conversation mode and initiate the conversation.