Tom Asacker joins Jim Blasingame to report on a customer care fail by a major corporation and how they delivered a clinic on how to NOT treat customers.

Tom Asacker joins Jim Blasingame to talk about how some people and firms can get away with outrageous branding behavior, like Donald Trump.

Tom Asacker joins Jim Blasingame to tell a story about how he discovered that it’s best not to sweat the small stuff, and how he also discovered that it’s all small.

Tom Asacker joins Jim Blasingame to reveal why you should not copy the styles of Super Bowl ads and political ads for your small business marketing strategy.

Tom Asacker joins Jim Blasingame to reveal why your marketing messages have to engage and endure with customers to include the after-purchase experience.

Tom Asacker joins Jim Blasingame to talk about how customers’ feelings should be included in your attempts to serve them.

Tom Asacker joins Jim Blasingame to talk about the power of giving employees the authority to made adjustments in service to address the feelings of customers.

Tom Asacker joins Jim Blasingame to talk about how customers’ feelings should be included in your attempts to serve them.

Tom Asacker joins Jim Blasingame to talk about the power of giving employees the authority to made adjustments in service to address the feelings of customers.

Tom Asacker joins Jim Blasingame to talk about how the same person capable of accomplishing so much, also holds the capacity to hold us back, and how to focus on the right side of us.