The first encounter that a potential customer has with a company begins to forge the entire series of interactions with that buyer. In today's world, the first impression that a client receives li...
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Retail survival will require old school practices
Brad Huisken joins Jim Blasingame to reveal that survival of Main Street retailers will depend on their ability to become devoted to delivering extreme high touch service, like it was a century ago.
Category:
Customer Care, The Age of the Customer®
More interviews with Brad Huisken »See all
Brad Huisken joins Jim Blasingame to discuss the essential nature of training your people how to sell and then turn customers into long-term relationships where they become your businesses cheerleaders.
Brad Huisken joins Jim Blasingame to discuss how to avoid having too much of your business coming from too few customers by having a customer loyalty strategy that spreads your exposure across more customers.
Brad Huisken joins Jim Blasingame to discuss the power of training your people on the single most important job at your company: creating customer loyalty.
Brad Huisken joins Jim Blasingame to discuss some of things you have to do to survive the pandemic era, especially leveraging more technology, which includes finding out how each customer wants you to connect to them.
Brad Huisken joins Jim Blasingame to encourage you to show some class and thank the prospect that DIDN’T give you the business when you get the decision, because that behavior is likely to pay dividends on many levels later – maybe next week.
