JoAnna Brandi

When policies derail our 20/20 customer focus strategy

Featuring JoAnna Brandi - April 16, 2012

Never ask customers to touch your policies or technology unless there is something in it for them. JoAnna Brandi joins Jim Blasingame to explain how policies and technology that serve the business often don't serve our 20/20 customer focus strategy.

Category: Customer Care, Sales, Sales Management

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