Chester and Jim talk about best practices to make sure your key people stay with you because you've made them feel appreciated and wanted, not just well compensated.

Chester and Jim talk aobut why employee recognition is not just the right thing to do in our small businesses, but is actually an important ROI element in the best small business management practices.

Chester and Jim discuss how important recognition is in keeping employees motivated and onboard. The also talk about how the marketplace is developing in China.

Chester joins Jim to talk about the growth of the Chinese economy and how to encourage and reward company loyalty from employees to customers.

Jim and Chester discuss how to encourage and reward company loyalty from employees to customers.