How is the recovery going in Australia? Peter Meyer joins Jim Blasingame to report on how the Australian economy has weathered the global economic crisis and what they did right in the recovery.
Are you delivering value you're not charging for? Peter Meyer joins Jim Blasingame to talk about the possibility that you're providing customers with valuable warranties, but aren't charging for it, and how to correct this.
Could just listening to customers put profits on your bottom line? Peter Meyer joins Jim Blasingame to reveal how asking good questions and listening to what customers say could be the quickest way to increase revenue and profits.
How could a pause result in identifying what works? Peter Meyer joins Jim Blasingame to introduce the idea of how to focus more on what is working instead of on what isn't, including how to incorporate a clarifying pause into the process.
Are you taking what works to the next level? Peter Meyer joins Jim Blasingame to talk about managing the change your business is experiencing based on what has worked, instead of just managing your business.
What are the right questions to ask in order to discover what works? Peter Meyer joins Jim Blasingame to talk about using the interrogatives, what, how, and why, to discover the answer to what works with your business and with customers.
Differentiate your small business by your customers' experience. Peter Meyer joins Jim Blasingame to discuss differentiating your small business from the competition by evaluating the entire customer experience – how you are perceived by customers.
Don’t underestimate the impact of the human touch. Peter Meyer joins Jim Blasingame to remind us that, as John Naisbitt predicted, more high-tech begets more high-touch - people still prefer to buy from people.
How can a guarantee lead to higher prices and margins? Peter Meyer joins Jim Blasingame to offer tips on how to use a guarantee program to increase sales revenue, unit prices and therefore, higher gross margins.
Has your value proposition changed in the past two years? Peter Meyer joins Jim Blasingame to recommend how to find out if changes in customer behavior have caused the way you do business today to be less competitive.
