Steven Gaffney joins Jim Blasingame to reveal two communication myths that must be avoided by management when working with employees.

Steven Gaffney joins Jim Blasingame to reveal three more communication myths that could derail your management effectiveness and possibly your success.

What is your experience with the power of appreciation? Steven Gaffney joins Jim Blasingame to reveal how employee engagement can be fostered with the application of appreciation, especially when it's delivered immediately.

How to show your appreciation to your team members. Steven Gaffney joins Jim Blasingame to talk about why appreciation shown to employees should have the added qualify of being specific and happening often.

What causes someone to fail the trust test? Steven Gaffney joins Jim Blasingame to reveal what would cause someone to break their trust with you and help you establish an environment where they feel safe to tell the truth.

Three steps that can restore trust. Steven Gaffney joins Jim Blasingame to reveal specific steps you can take when trust is broken, including acknowledgement and consequences.

What drives you to do what you do? Steve Gaffney joins Jim Blasingame to reveal that money and stuff and not the prime drivers of our motivation, but rather the desire for growth, freedom and accomplishment.

How much garbage are you holding on to? Steve Gaffney joins Jim Blasingame to encourage you to get rid of the emotional garbage you're harboring for someone or something else, and focus on things you can do something about.

No one like criticism, but can you take it? Steve Gaffney joins Jim Blasingame to reveal how to handle criticism in a way that allows you to benefit, even if you think the other person is wrong.

How well do you handle criticism delivered or received? Steve Gaffney joins Jim Blasingame to offer tips on how to give and receive criticism so that either way, something beneficial happens.