How important is it for you not to be wrong? Steven Gaffney joins Jim Blasingame to talk about the dangers of presuming you’re not wrong, or being right, but having the wrong perspective.
Time doesn’t solve problems, actions solve problems. Steven Gaffney joins Jim Blasingame to discuss the pitfalls of blaming others – or the economy – for your problems, and take action to correct them.
Research shows we are wrong 50-70% of the time on a daily basis. Steven Gaffney joins Jim Blasingame to explain why the more you realize you could be wrong, the more questions you will ask, get better data and make better decisions - and relationships.
Are you frequently wrong but never in doubt? Steven Gaffney joins Jim Blasingame to talk about the dangers of knowing you're right and the power of being a leader for your customers, by listen to them, instead of assuming you know what they want.
Steven Gaffney joins Jim Blasingame to reveal insights for business owners to improve their attitude, including how to listen to your customers as if you don’t know them and how to disregard what customers say they want and instead, talk to them about what they need.
Steven Gaffney joins Jim Blasingame to discuss improving your sales attitude by talking to your customers about value instead of money, plus how to determine if your small business is really getting better at what you do.
What lessons can be learned from surviving cancer? Steven Gaffney speaks with Jim Blasingame about what he has learned since being diagnosed with cancer, having the treatment and now being a survivor.
Identifying common problems that inhibit small business performance, Steven Gaffney joins Jim Blasingame to reveal the hard questions that have to be asked and answered with brutal honesty, in order for your business to be successful.
Why do sales people lie to customers? Why do customers lie to sales people? Can you find ROI in honesty? Steven Gaffney joins Jim Blasingame to discuss the return on an investment of being honest with customers.
Everyone thinks honesty is the best policy, but it's not always the easiest policy. Steven Gaffney and Jim Blasingame talk about some of the problems created when honesty is under pressure, plus a few tips on how to create a culture of honesty in your business.
