Steven Gaffney joins Jim Blasingame to reveal that taking past results from customers for granted, instead of constantly checking your position with them, is the quickest way to go out of business.

Steven Gaffney joins Jim Blasingame to reveal the three levels of honesty to use as a process to better customer service, including reactive, proactive and foreshadowing.

Steven Gaffney joins Jim Blasingame to reveal how he differentiates the process of being honest and practicing ethical behavior.

Steven Gaffney joins Jim Blasingame to discuss how negativism – talk and attitude – is the enemy of productivity and happiness, and how many forms it comes in.

Steven Gaffney joins Jim Blasingame to reveal the different kinds of lies we tell, including the ones to other people, as well as the most destructive, the ones we tell ourselves.

Steven Gaffney joins Jim Blasingame to talk about the kind of environment that helps foster debate and open communication among the stakeholders.

Steven Gaffney joins Jim Blasingame to talk about the kind of working environment that encourages unsolicited employee ideas and suggestions.

Steven Gaffney joins Jim Blasingame to talk about the power of momentum in your change strategy, how to gain it and how to keep it going.

Steven Gaffney joins Jim Blasingame to reveal the key to sustaining momentum for your change strategy, which is to define the essence of what you want to accomplish as simply as possible.

Steven Gaffney joins Jim Blasingame to discuss how there seems to be a diminishing of appreciation and gratitude today, and how that impacts honest relationships.