Tom Borg joins Jim Blasingame to reveal that the best way to be prepared for a Moment of Truth with customers, is by training employees with specific contact training.
Tom Borg joins Jim Blasingame to reveal the different ways to make customers think of you when they need help with a problem, not just when they need to buy something.
Tom Borg joins Jim Blasingame to discuss what goes into making brilliant decisions, including how to make those important high-risk decisions.
Tom Borg joins Jim Blasingame to reveal four key factors that will help you lead change, including admit, accept, adapt and taking action.
Tom Borg joins Jim Blasingame to discuss what goes into making brilliant decisions, including how to make those important high-risk decisions.
Tom Borg joins Jim Blasingame to reveal four key factors that will help you lead change, including admit, accept, adapt and taking action.
Tom Borg joins Jim Blasingame to reveal mistakes small business owners make, including staying away from their businesses for no reasons.
Tom Borg joins Jim Blasingame to reveal mistakes small business owners make by making employees follow rules they don’t adhere to themselves.
Tom Borg joins Jim Blasingame to reveal mistakes small business owners make, including being unprofessional, even unethical in dealing with vendors.
Tom Borg joins Jim Blasingame to reveal the power of trust in an organization and to identify some of the impediments to trust, including not being approachable as a manager.
