Niki joins Jim for the first time to talk about how she started her company five years ago, how she's been competitive in a crowded industry, and how she manages her business and her family.

Jim continues his Small Business Survival Course series on operating and management fundamentals by talking about small business and technology.

Susan joins Jim as he broadcasts live from The Small Business Chamber of Commerce in Memphis, Tennessee to explain what her call center and answering service does for customers.

Austin joins Jim as he broadcasts live from The Small Business Chamber of Commerce in Memphis, Tennessee to talk about the businesses he is involved in. They also talk about how to handle benefits for your employees.

Cheryl joins Jim live from The Small Business Chamber of Commerce in Memphis, Tennessee to talk about her transition from the military to being a small business owner. Later she explains how she got started in the personal concierge business and what it is.

Jim continues his Small Business Survival Course series on operating and management fundamentals by talking about marketplace elements of being a small business owner. Today he talks about the importance of becoming an integrated partner with your customers, not just a vendor.

Jim continues his Small Business Survival Course series on operating and management fundamentals by talking about marketplace elements of being a small business owner. Today he talks about the importance of making sure you know what wakes your customers up in the middle of the night, so that their challenges don't become surprises for your business.

Jim takes a few minutes to compare Olympians and small business owners, both heroes, in Jim's eyes. He wraps up talking about Valentines Day and two kinds of love.

Jim continues his Small Business Survival Course series on operating and management fundamentals by talking about marketplace elements of being a small busienss owner. Today he talks about the importance of making sure you develop strategic relationships with vendors, rather than just buy their stuff.

Suzanne and Jim continue their series on how to be prepared for the emotional endurance that's required to start and successfully run a small business.