One of the major keys to profitability can be found in the minds of our employees, and Steve talks with Jim about how small business owners can find outrageous profits by just asking these people sincere questions, listening to what they say, and then taking action accordingly.

With virtually all the things we sell being commodities, the only way for small businesses to differentiate themselves from the competition is in the way they serve customers. Jack Michell talks with Jim Blasingameabout how to deliver world-class customer service on the small business radio program, The Small Business Advocate Show.

One of the most effective ways for small businesses to compete with big businesses for the best people is to offer competitive benefits packages, and Renee talks with Jim about how small business are able to do that in the 21st century.

Leadership in the 21st century requires more partnering and less commanding, and Scott talks with Jim about how to pull this off in our small businesses.

The keystone of effective leadership in the 21st century is trust, and Judith talks with Jim about the two most important ways that employees want to trust their leaders.

Truth is a key element of successful management and Robert talks with Jim about how to use truth as an indispensable tool.

Honesty is important, especially with ourselves. Steven joins Jim to talk about how to have honest communication with ourselves, and what benefits will follow.

There is a direct connection between customer retention and employee retention, and Quint joins Jim to talk about how to accomplish both of these on the way to small business success.

One of the ways to differentiate your business is to deliver extreme customer service, and Anders joins Jim to talk about how they do this at Pike Place Fish.

With an initial discussion of the Jewish holiday, Hanukkah, Jeff Zbar and Jim Blasingame then talk about what small business owners should be doing to get ready for 2007.