Bob Negen joins Jim Blasingame to explain that as a small business owner, you must say thank you to every customer, plus you must hire and train employees to say thank you.
Employee problems usually begin with the hiring process. Bob Negen joins Jim Blasingame to talk about the virtues of having a more professional, deliberate and patient hiring process that helps you acquire the best candidates.
You cannot afford to NOT train your employees. Bob Negen joins Jim Blasingame to state that training employees is a success imperative, not an option, including how to treat customers so they will come back.
What are you doing to set your business apart from others? Bob Negen joins Jim Blasingame to talk about ways you can set your business apart by doing little things that create a memorable customer experience.
How can values set your business apart? Bob Negen joins Jim Blasingame to reveal how to combine delivering value to customers along with examples of your values can create a memorable customer experience.
What is cause marketing and how can it work for your small business? Bob Negen joins Jim Blasingame to reveal how cause marketing works and how to use it to drive sales and help the community.
Cause marketing is about building customer relationships. Bob Negen joins Jim Blasingame to reveal how cause marketing demonstrates your corporate values while promoting your business and growing customer relationships.
One of the most important relationships is with the time you have. Bob Negen joins Jim Blasingame to talk about the time we have and the work we have to do, and how to create a more productive relationship between these two.
Having a cool store front isn't enough to get customers to come back. Bob Negen joins Jim Blasingame to discuss why revitalizing downtown isn't enough, you have to create a memorable customer experience to create loyal customers.
What does a small business have to do to stay relevant with customer expectations? Bob Negen joins Jim Blasingame to reveal best practices on how to be relevant to customer expectations, including email, mobile and Internet connections.
