Chip Bell joins Jim Blasingame to report on the decline in service quality in many sectors, and the rise of it in specific organizations that are committed to training and service excellence.

Chip Bell joins Jim Blasingame to reveal what the key elements are of innovative service, including empowering employees to address on-the-spot customer care decisions.

Chip Bell joins Jim Blasingame to talk about what innovative service and how to deliver that like putting sprinkles on a cupcake.

Chip Bell joins Jim Blasingame to reveal how training all employees about how to deliver innovative service is the key to customer retention.

Chip Bell joins Jim Blasingame to make the connection between what your customers are expecting from your business and the kinds of changes you’re going to face as a result.

Chip Bell joins Jim Blasingame to emphasize the imperative that your business must have an innovative mindset and that your next innovation will be determined by your customer expectations.

Chip Bell joins Jim Blasingame to make the connection between what your customers are expecting from your business and the kinds of changes you’re going to face as a result.

Chip Bell joins Jim Blasingame to emphasize the imperative that your business must have an innovative mindset and that your next innovation will be determined by your customer expectations.

Chip Bell joins Jim Blasingame to reveal how to deal with difficult customers, including two things to observe before you fire a customer.

Chip Bell joins Jim Blasingame to discuss how to deal with difficult online customers, including how to deal with negative online reviews.