Here are some innovative service principles to profit from. Chip Bell joins Jim Blasingame to reveal several innovation service principles that will help you boost customer satisfaction and your profit picture.
How much mentoring goes on in your company? Chip Bell joins Jim Blasingame to reveal how promoting mentoring in your organization can create many benefits, including increased engagement, more innovation and higher productivity.
How many different generations work in your company? Chip Bell joins Jim Blasingame to talk about the challenges and benefits of promoting mentoring in today's workplace with so many different generations that are so different from each other.
More and more, customers are posting their experiences, good and bad, online. Chip Bell and John Patterson join Jim Blasingame to discuss why customers are using user generated content to make their buying decisions and the impact of these customer reviews on your business.
Customers can choose not to do business with you before you even know they exist. Chip Bell and John Patterson join Jim Blasingame with tips on how to ensure customers can find you online and how to create a positive, interactive online experience.
How do you combine customer care practices with social media technology? Chip Bell and John Patterson join Jim Blasingame to discuss how to put these two activities together so that they are effective and seamless.
Will customer care look different in the future? John Patterson and Chip Bell think it will, as they speak with Jim Blasingame about the how much loving up our customers will change as we move into the next era of the marketplace, including e-customer service.
What do you have to do to get customers to not only do business with you, but to never leave? Chip Bell and John Patterson join Jim Blasingame to talk about how to literally take your customers' breath away with the experience you give them.
Selling in a recession is more about what customers need than what you have to sell? John Patterson and Chip Bell talk with Jim Blasingame about how to have the courage to focus more on finding out what customers need than on what you need to sell today.
Value-added service is now expected. The next level is imaginative service, which is going to be the key to success for small business. John Patterson and Chip Bell join Jim Blasingame to explain how to perform imaginative services and grow loyal customers.
