JoAnna joins Jim to talk about some of the difference between how women make decisions to do business and how men do it.

JoAnna and Jim talk about how to motivate your people and what to do when they can't be motivated.

JoAnna and Jim talk about the direct connection between happy employees creating happy customers.

JoAnna and Jim talk about how to create a workplace where your stakeholders are happy doing what they do.

JoAnna joins Jim on their 8th anniversary together to talk about the importance of saying "thank you" to your customers. If you want to dramatically change your business' success without spending one cent, make sure you and your employees are convincing customers that you appreciate their business. Jim and JoAnna will help you do this.

JoAnna joins Jim to help celebrate National Women's Small Business Month, and she talks about how much more influence women are having in the leadership of the 21st century marketplace.

JoAnna says one of the keys to success is better customer care. She and Jim talk about how to improve customer care by asking your customers better questions about what they want from your company.

Jim and JoAnna talk about the value of creativity in delivering world-class customer care.

JoAnna joins Jim for their 7th anniversary show to talk about the importance of hiring people who can deliver what our customers expect from us which is more than just good products and services. They expect a great experience.

JoAnna shares some tips with Jim on how to take care of your customers so they want to continue doing business with you.