How much emotion is involved in successful customer care? JoAnna Brandi joins Jim Blasingame to reveal that paying attention to customer emotions is a big part of a successful 20/20 customer focus strategy, and she identifies what to look for.
Never ask customers to touch your policies or technology unless there is something in it for them. JoAnna Brandi joins Jim Blasingame to explain how policies and technology that serve the business often don't serve our 20/20 customer focus strategy.
How about creating a culture of generosity in your business? JoAnna Brandi joins Jim Blasingame to reveal the power of being generous with time and ideas by employees and managers can become a powerful best practice.
When ideas are generously shared, inter-company barriers will fall. JoAnna Brandi joins Jim Blasingame to discuss how instilling a culture of generosity will break down the barriers of a company’s silos and fiefdoms.
Positive leadership causes employees to want to go to work. JoAnna Brandi joins Jim Blasingame to discuss the difference between leadership and positive leadership, and why you need to know the difference.
A positive leader trains employees to become positive leaders. JoAnna Brandi joins Jim Blasingame to discuss how the positive attitude of your employees helps create a positive connection with customers and makes them want to come back.
Do your employees look forward to coming to work? JoAnna Brandi joins Jim Blasingame to talk about how to use positive psychology to create a culture where employees are happy to come to work.
Looking for ways to find and maintain happiness? JoAnna Brandi joins Jim Blasingame to discuss how to maintain a healthy level of happiness by keeping the good and the bad in perspective.
Is the culture of your business happy, safe, open, positive? JoAnna Brandi joins Jim Blasingame to discuss how to lead a positive culture in your small business and its impact on employee morale as well as your bottom line.
Did you know that 30% of a company’s performance can be contributed to culture? JoAnna Brandi joins Jim Blasingame to discuss how to lead a positive culture for your customers, creating not only return customers, but also customer evangelists.
