How do you build a culture of gratitude for customers? JoAnna Brandi talks to Jim Blasingame about some of the elements that we can install in our small businesses that will help all members of the organization to show customers who much we appreciate them and their business.
Customer care excellence can best be accomplished when companies look at themselves from the customer's perspective. JoAnna Brandi talks about this with Jim Blasingame, including training all employees about how to serve customers with their perspective in mind.
What is the impact of happiness on your resiliency and success? JoAnna Brandi talks with Jim Blasingame about how finding a way to be positive and happy in your work actually contributes to your success by making you and your organization more resilient.
What is the impact of happiness on your resiliency and success? JoAnna Brandi talks with Jim Blasingame about how finding a way to be positive and happy in your work actually contributes to your success by making you and your organization more resilient.
What does employee happiness have to do with good customer care? JoAnna Brandi talks with Jim Blasingame about why having happy employees is one of the best ways to keep happy customers. They also talk about how to make this happen in your small business.
Are your employees happy at work? JoAnna and Jim talk about the ROI that can be achieved by helping your people enjoy their work because it creates one of the illusive elements in the 21st century marketplace, engagement.
Got happiness? That's the question JoAnna poses to Jim as they discuss what happiness is and how to get it.
How do we create excellent customer care? JoAnna talks with Jim about how to make sure we motivate our employees to want to show up because of what they do, not just because of what they're paid.
Do you believe you're no more than 6 people away from anyone else in the world? JoAnna does and she and Jim talk about the importance of building relationships in accomplishing success in business and in life.
Our customers are 21st century shoppers, and JoAnna and Jim talk about how to make sure we're taking care of this very savvy and very important group of people.
