How can a small business survive and thrive during difficult financial times? Joanne Black talks with Jim Blasingame about the power of planning for success even when times are tough, and also the power and value of referrals from existing business relationships to create new ones.

What's the key to keeping your customers engaged with you during a slow economy? Joanne Black talks with Jim Blasingame about some of the key elements of sales and customer care that will help you stay connected with your customers and, most importantly, help you grow your business without resorting to cold calls.

Are there networking opportunities during holiday activities and parties? Joanne tells Jim that there are, but you have to know how to do it the right way.

What are you doing to help your customers provide you with referrals? Joanne and Jim talk about how to train customers how to listen for referral clues for you and how to then turn those clues into business for you.

Do you sell for a living? Do you know the difference between selling with a little "s" and selling with a capital "S"? Why don't our schools teach selling? Get the answer to all these questions -- some answers may surprise you -- as Joanne talks with Jim about what selling really is.

Cold calling is a lost art and we're better off because of it. Joanne talks with Jim about why referral selling is infinitely better than cold--calling.

Joanne joins Jim to talk about the truth about cold calling. Hint: there's a better way to sell.