John Patterson joins Jim Blasingame to point out that when a customer complains you have two jobs: fix the problem and save the relationship.

John Patterson joins Jim Blasingame to talk about the value of customers who take the time to let you know when they’re not happy, whether they’re high-maintenance or pointing out a problem you need to fix.

Gene Griessman joins Jim Blasingame to talk about the power of being diligence and how it produces excellence instead of chasing perfection.

Bill Brandt joins Jim Blasingame to predict and explain why it’s more likely the Democrats will hold control of the Senate in November.

Bill Brandt joins Jim Blasingame to propose that the threat from the terror group ISIS is not a small one, but not the global menace as many think.

Mark Hunter joins Jim Blasingame to dispel the myths that leaders have to be loved, can’t be afraid and have all the answers.

Mark Hunter joins Jim Blasingame to dispel the myth that all leaders are born and that you can’t learn how to be a leader, plus what are the top three leadership traits.

Doug Barry joins Jim Blasingame to talk about the fact that small business owners from different countries and cultures have more in common than not, and would make excellent peace ambassadors.

Jim Blasingame proposes that joining small business owners around the world could be the best boots to put on the ground to create and maintain peace and good will among nations and cultures.

Walter Kiechel joins Jim Blasingame to explain how to develop rules to delegate to and empower employees to provide solutions to customers and feedback to management, which establishes trust and develops leaders.