What is the is the key to customer service success? Jack Mitchell joins Jim Blasingame to reveal the way to "hug" your customers so they won't go anywhere else to buy what you sell.

Why do your customers do business with you? Jack Mitchell joins Jim Blasingame to explain that your products are not why customers come back, but rather how you and your people make them feel - the experience.

When you go to work, what is on your mind? Jack Mitchell joins Jim Blasingame to ask what is on your mind when you drive to your small business in the morning - product or people?

What you can learn from the J.P. Morgan Chase rogue trading scandal. John Bradberry joins Jim Blasingame to offer suggestions on the Jamie Dimon lesson in management: Don't be complacent.

Being an expert gives your small business an advantage. Paula Lovell joins Jim Blasingame to encourage small business owners to think of themselves as experts and become a thought-leader to local media outlets.

Is it more difficult to be happy today? Joseph McClendon joins Jim Blasingame to discuss how to rewire your brain for happiness from what's inside you, not by popular culture and what passes for entertainment these days.

Can you separate your struggles from basic happiness? Joseph McClendon joins Jim Blasingame to reveal proven ways to be happy, even when you still have to struggle in your small business.

The most powerful ownership-building tool for employees is "What do you think?". Dean Brenner joins Jim Blasingame to discuss how to use key phrases to help team members develop ownership, achieve goals, and move projects forward.

Small business owners know how to sell, but stumble on communicating their goals to their team. Dean Brenner joins Jim Blasingame to discuss the ARROW formula of team building, Alignment equals Responsibilities, Respect, Ownership and Willingness to work.

Gobsmacked by Chief Justice Roberts. Jim Blasingame explains his astonishment not that Chief Justice Roberts was the swing vote on Obamacare, but that he contrived a penalty into a tax in order to do so.