Are your customer and employee data secure? Christian Renaud joins Jim Blasingame to explain why your digital assets and customers' information should be protected from digital thieves, accidental transmission or other disasters. Plus, they discuss how federal laws require certain security requirements.

What one company does about getting customers to come back. John Suh joins Jim Blasingame to explain what his company, LegalZoom, is doing to make sure their customers return to do business with them over and over again.

Why is trust so important when conducting a merger or acquisition? Arky Ciancutti joins Jim Blasingame to talk about how merged corporate cultures can be blended successfully when establishing trust is a priority.

How can using a simple pause be a way to defuse a potential conflict with customers and others? Nance Guilmartin joins Jim Blasingame to reveal the power of a simple pause when dealing with difficult situations with customers, as well as with employees.

How do you avoid letting the urgent overcome the important? Gary Harpst joins Jim Blasingame to talk about how to at least reduce, if not eliminate, crisis management by having a strategy that helps you avoid letting the urgent become the enemy of the important.

How can you prevent frustration and anger from poisoning your business? Jim Ballard joins Jim Blasingame to talk about how to prevent frustration from turning into anger and creating a toxic working environment that results in high employee turnover.

What do we do when it becomes obvious that the government can't save the economy? Charles Wheelan joins Jim Blasingame talk about why the marketplace has to save itself and stop expecting the government to save the economy.

Why do small businesses need to learn how to lobby? Amy Handlin joins Jim Blasingame to reveal tips and best practices that will help any small business owner learn how to lobby politicians at all levels about what public issues are important to them.

Can Main Street restore leadership principles in America? James Strock joins Jim Blasingame to talk about the concept of leadership and how small business owners can help restore what has been lost by their examples.

America needs a National Small Business Day. Jim Blasingame asks the question: Why has there been a National Labor Day for over a century, but not one for the people who make the paid day off possible? Of course, he has an answer.