Jim Blasingame identifies five things to focus on in order to begin the new year with a "clean" company, including inventory, customers, employees, accounts receivable, etc.

What is the difference between quality service and the quality process? Leslie Kossoff and Jim Blasingame explain why quality service costs too much and quality process is a good investment.

Is your business PCI compliant to process credit cards? Dr. Tim Cranny joins Jim Blasingame to explain what it means to be in compliance when processing customer credit cards, including how to get help in order to avoid fines and/or losing your ability to take plastic.

Can the implementation of the quality process by a small business actually be simple? Leslie Kossoff offers quality process tips and best practices that will help you not make this effort more complicated than it needs to be.

How do we find a way to lead with all of the clutter of our multi-logue (rather than monologue) world? Scott Eblin talks to Jim Blasingame about how to stay focused on what is important and filter out what is just in the way.

What questions should you be asking yourself about next year? Ruth King and Jim Blasingame talk about the 5 questions (Jim adds a 6th one) to ask about operating your small business successfully in 2010.

In the new age we're entering, business owners will need to consider a new kind of ROI. Stephen Baum talks with Jim Blasingame about why focusing on re-enforcement, opportunism and innovation will be key to success in the coming new age in the marketplace.

What if your greatest potential is still in you waiting to come out? Rick Smith joins Jim Blasingame to talk about tapping into your strengths and engaging your passions to unlock your greatest potential.

There is a virtual world in your business' future. Jorian Clarke joins Jim Blasingame to discuss how small businesses will compete in the global economy by creating virtual world experiences for customers.

Reporting on how his energy company has leveraged strategic alliances to grow from zero to $20 million in sales in two years, Josh Costell joins Jim Blasingame to discuss this important 21st century strategy, plus a little about the growing green industry.