Arky and Jim continue their long series on the benefits of building trust in your organization. This conversation develops the Return-on-investment that is possible when your company has a culture of trust.

All the way from London, England, Leslie begins her visit with Jim by talking about how different small business is in the U.K. and the U.S. They move on to discuss why small businesses must focus on establishing marketplace positioning through differentiation and delivering quality.

Steve and Jim discuss some of the steps you should take to prepare for before -- and to recover from after -- any business interruption, like a fire, storm, etc. <br></["br"]>

Steve and Jim begin their visit talking about the 21st century momentum they're seeing in local chambers of commerce. They go on to discuss some of the challenges and opportunities they see facing small businesses.

Harry joins Jim to discuss some of the biggest mistakes small business owners make when hiring their next employee.

Chuck and Jim continue their series on making tough decisions. Today's visit is about how to force the tough decisions by making lots of decisions. Also, Chuck talks about how to train employees to make the tough calls.

Sam joins Jim with the current Tatum Survey on economic conditions. The Tatum respondents report optimism for the current conditions, even thought the trend is a little downward for the past several months. Sam says while the economy is very strong, there are potential global economic dangers that we have to keep our eyes on.

Steve and Jim talk about the power and dangers of saying "yes," and it's impact on profitability. Steve says yes can be a dangerous default answer for too many over-worked small business owners, and offers several ideas on how to use "yes" effectively.

Kirk and Jim talk about the current and future landscape of advertising, and how it's being influenced by technology and new channels, and how small business should deal with these changes.

Bill has just returned fro Europe and he and Jim discuss the current economic conditions there, and whether Europe can be competitive in the 21st century. They go on to talk about how small businesses should think about the most competitive global region - China, India, et.